Frequently Asked Questions
How long does shipping take?
Our orders are usually delivered within 3 to 8 business days, depending on your location. All packages come with a tracking number for real-time updates.
Do you offer international shipping?
Yes, we provide international shipping. Delivery times may vary depending on customs and local postal services.
How can I contact customer support?
You can reach us via email or phone provided on our Contact Us page. Our support team is happy to assist you.
Do you offer cash on delivery (COD)?
Currently, we do not offer COD. All payments must be completed at checkout.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Are there any items that cannot be returned?
Yes, certain items like personalized products, hygiene-related items, or sale items may not be eligible for return.
How do I initiate a return?
Simply contact our customer support team with your order number and reason for return. We’ll guide you through the return process.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 7 days of delivery, provided the product is unused and in its original packaging.
What if I receive a damaged item?
If you receive a damaged product, please contact us within 2–3 business days with photos. We’ll arrange a replacement or refund.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package directly on the courier’s website.